Refund Policy

• How can I request a refund?

  To request a refund, please email us at support@perfend.com and include your order details along with the reason for the refund. If your request is eligible under the organizer's refund policy, we will process it as quickly as possible.

• What is the deadline for requesting a ticket refund?

  If you purchased a ticket by mistake, we can process a refund within 24 hours without the organizer's approval. In all other cases, refunds are available within 30 days for Uzcard and HUMO cards or within 7 days for Visa and Mastercard cards, subject to the organizer's approval. If you have any questions, please contact us at support@perfend.com

• Refunds for canceled events

  If an event is canceled, the organizer will process your refund through our platform.

• Refunds for rescheduled or changed events

  • Refund requests for rescheduled events are reviewed individually depending on the changes to the event.

  • If the event is moved to a different date without changes to the venue or other significant conditions, you may keep your ticket or request a refund. Your seat and row will remain the same at no additional cost.

  • If the venue, ticket price, or other event conditions change, you have the right to return your ticket and request a refund.

• Refunds for unused tickets

  Unused tickets are non-refundable.

• Refund processing time

  Refunds are processed within 7 (seven) business days after we receive your refund request and all required information.

• Canceling a refund request

  Once a refund request has been submitted, the refund process begins automatically and cannot be canceled.