Frequently Asked Questions

• How can I buy a ticket?

  To purchase a ticket, select the event and your preferred seat, enter your email address, and complete the payment. After payment, your electronic ticket will be sent to the email address you provided.

• I don't have an email address. Do I need to create one?

  Yes. Your electronic ticket will be sent only to the email address you provide.

• Do I need to print my electronic ticket?

  No, there is no need to print your ticket. Simply show the electronic ticket on your phone, and we will verify it using the QR code.

• How can I request a refund?

  To request a refund, please email us at support@perfend.com and include your order details along with the reason for the refund. If your request meets our refund policy, we will process it as quickly as possible.

• What should I do if the event is rescheduled?

  Refund requests for rescheduled events are reviewed individually depending on the changes to the event. If the event is moved to a different date without changes to the venue or other significant conditions, you may keep your ticket or request a refund. Your seat and row will remain the same at no additional cost. If the venue, ticket price, or other event conditions change, you have the right to return your ticket and request a refund.

• What should I do if the event is canceled?

  If the event is canceled, please contact us at support@perfend.com . The organizer will process your refund through our platform.

• I haven't received my ticket. What should I do?

  Your electronic ticket will be sent to the email address provided during checkout within 30 minutes after payment. If you cannot find the email, please check your Spam folder. If you still haven't received your ticket, contact us at support@perfend.com and include your order number.

• Which payment methods do you accept?

  We currently accept payments made with Uzcard, HUMO, Visa, and Mastercard bank cards.